I've tried many products with no results, how is this different?

Most anti-itch products on the market target symptoms, temporarily relieving itch, fighting bacteria, or reducing inflammation, but they don't address the skin's ability to retain moisture at its root. Dead Sea minerals (magnesium in particular) work by repairing the skin barrier so the skin holds water on its own and resists outside irritants. Once the barrier recovers, itching eases naturally rather than being suppressed by force. We have focused only on Dead Sea mineral care for 30 years, without chasing trends or reformulating; the formula is mature and stable, and long-term use does not create skin dependence.

How soon will I see improvement, and how many uses does it take?

For mild cases, most owners feel the skin is less tight after washing within about 2-3 baths. Moderate cases need roughly 4-6 weeks of consistent use to show clear barrier repair. Skin care builds up over time and isn't a one-time fix, which is why we offer a 30-day confidence guarantee, giving you enough time to truly assess the results. A clinical study (Proksch et al., 2005, International Journal of Dermatology) measured skin indicators weekly using a 5% Dead Sea salt solution and found barrier-function improvement beginning in the first week and accumulating over 6 weeks.

Do I have to buy both the shampoo and the conditioner?

Not necessarily, it depends on your pet's skin condition. For occasional mild itching or daily prevention, the shampoo alone is enough. If the skin is drier, still itchy after washing, or the coat lacks shine, we recommend pairing it with the conditioner: the shampoo cleanses while the conditioner locks in moisture. Their functions are opposite, so using them separately lets each work best. Each tier on this page has clear recommendations you can match to your pet's situation.

How do I know if my dog is mild or moderate?

The simplest way is to observe the state after bathing. Comfortable skin with only occasional scratching means mild, the shampoo alone is enough. Still tight after washing, scratching again the next day, or recurring at fixed spots means moderate, add the conditioner. Frequent scratching outside of bath time with clear localized discomfort means rescue, add the leave-on spray for daily support. If you're unsure, start at mild, observe the response over 2-3 baths, then decide whether to step up.

Can the spray be used every day? How much is too much?

Yes, it can be used daily. The Dead Sea salt spray is a leave-on, rinse-free formula containing no soap or detergent, so frequent use won't disrupt the skin's oil balance. It suits use after returning home from outings, after scratching at a specific spot, after contact with grass or outdoor allergens, or as a top-up between baths. Two or three sprays on the target area are enough, there's no need to soak the whole body.

Yes. Our full pet shampoo range is suitable for both cats and dogs, so if your cat already has a regular bathing routine, any option works. If you prefer a version designed specifically for cats, we also offer cat shampoos with a gentler formula and lighter scent, better suited to cats' sensitive skin. The leave-on spray is also popular with cat owners for convenient localized daily care without a full bath.

What's the difference between buying on the official site and on HKTVmall?

Buying directly on the official site offers several exclusive advantages not available on third-party platforms: points as cash, every purchase earns points you can deduct next time; member-only discounts, register to enjoy member pricing for better long-term value; the 30-day confidence guarantee, which applies only to direct purchases on the official site and does not cover HKTVmall orders; and guaranteed authenticity, shipped directly by the brand, not through a third party.

What if I feel it didn't work after using it?

We offer a 30-day confidence guarantee. For pet shampoos and conditioners (500ml / 800ml) purchased on the official site, if you're still unsatisfied after assessing 2-3 uses, you can request a full product refund between day 30 and day 60 after purchase with a simple description of your situation. One WhatsApp message, handled within two working days. We're confident in our formula and let the results speak for themselves. Full guarantee terms: https://www.spa.com.hk/pages/30days-guarantee

Why can Dead Sea salt relieve itching?

Dead Sea minerals (magnesium in particular) help strengthen the skin barrier, improve moisture retention, and reduce inflammatory response, easing the skin irritation that triggers itching at its root rather than just temporarily relieving surface symptoms. A clinical study (Proksch et al., 2005, International Journal of Dermatology) showed that a 5% Dead Sea salt solution significantly improved the barrier function of dry skin, increased hydration, and reduced skin redness.

Why use a separate conditioner instead of a 2-in-1?

Shampoo and conditioner have opposite functions, the former cleanses, removing dirt and excess oil; the latter replenishes moisture and locks in hydration. A 2-in-1 tries to do both at once and ends up doing neither well: the detergent interferes with the care ingredients, leaving the skin neither fully cleaned nor properly moisturized.

Why use a conditioner at all?

This matters especially for dogs whose skin barrier is already compromised. A damaged barrier accelerates moisture loss and lets allergens penetrate the skin more easily, triggering recurring itch. Applying a conditioner after the bath replenishes the lipid layer, restores moisture, and blocks outside irritants, the same principle as barrier-repair therapy in dermatology.

When does a pet need the spray outside of bath time?

The spray suits everyday situations that don't call for a full bath, for example, when your dog comes home from a walk with a slight odour, keeps scratching one spot, has been in contact with grass or outdoor allergens, or when you simply want to keep the coat fresh between baths. Its biggest advantage is targeted, localized spraying without soaking the whole dog: quick and convenient, and especially suited to Hong Kong's humid weather and dogs that go out often.

Why can Dead Sea salt water repel fleas?

Fleas have a thin exoskeleton and are highly sensitive to high-salinity environments. When a flea contacts a high-concentration salt solution, osmosis draws water out of its body. Dead Sea salt has an extremely high natural mineral concentration, producing this effect on contact with a flea's surface and making the coat an environment unsuitable for fleas to stay. Note that the Dead Sea salt spray is mainly a supplementary flea-deterrent measure, suited to daily prevention and early mild cases; for an established flea infestation, we still recommend using it alongside veterinarian-prescribed medication.

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Daily Skin Barrier Care

Still scratching, no matter what you try?

Recurring itch, dryness after bathing, a dull coat — these are signs the skin barrier needs support, not just more washing. We've put together a simple guide based on 30 years of Dead Sea mineral research. Find the right starting point for your dog.

✦ Wash after wash, skin stays comfortable — not tight or dry

✦ That spot they keep scratching — gradually settles down

✦ Coat gets its shine back — soft and smooth to the touch

Still scratching, no matter what you try?

Daily Prevention & Early Itch

Recurring Itch & Visible Dryness

Localised Discomfort & Daily Intensive Care

Frequently Asked Questions